SALE CONDITIONS
Refunds and exchanges are not available for sale items or items purchased with a discount code, unless otherwise stated in the promotion terms, with an EXCEPTION for first-time orders: If you are a new customer, we will provide a full refund, provided all other return conditions are met (e.g., the item is returned in its original condition and within the return window).
Outside of this exception, all discounted items are considered final sale and cannot be exchanged or refunded.
RETURNS
Returned items must be in their original condition, with all tags and labels still attached. Garments must not have been worn or washed.
For returns within Switzerland:
Non-sale items can be returned free of charge within 14 days of delivery.
Simply use the return label provided with your package and drop off your parcel at a Swiss post office.
Returns outside this period will not be accepted.
KIMOSABI reserves the right to refuse unauthorized returns or those not meeting our return policy and procedures.
For international orders (outside Switzerland):
Returns are at the customer’s expense.
Customers must provide proof of return (tracking number or receipt).
Please follow these 3 steps within 14 days of delivery:
Send an email with the subject RETURN to info@kimosabiworld.com. Include your order details, the items you wish to return, and the reason for the return.
Return the items to the address provided in the return confirmation email.
If needed, a prepaid return label can be requested (a flat fee of 25 EUR will be deducted from the refund, only upon special request).
RETURN PROCESS
Upon receipt of your returned items, garments will be inspected before approval for a refund.
Once approved, your return will be processed within 3 to 5 business days.
We do not offer exchanges. Please return your order for a refund following the steps above and place a new order for the desired item.
Customers who refuse a shipment from KIMOSABI are responsible for the original shipping costs, any import fees, and return shipping fees.
For any questions, please contact us at info@kimosabiworld.com
